We want to serve you and meet your needs to the best of our ability.

To make this process easier and for you to receive assistance as quickly as possible we have compiled a list of tips.


When to call for an appointment

  • If it is Winter Crisis and you have a disconnect notice. (West Ohio CAP will start taking winter crisis appointments in mid October)
  • If it is Summer Crisis and you are 60 years of age or someone in the home has a chronic illness documented by a health care provider
  • If you want to enroll in PIPP Plus
  • If it time for your annual PIPP Plus re-verification
  • If your income changed you will need to re-verify your income

What if the lines are busy

  • During Winter Crisis, November 1, 2016 through March 31, 2017 the telephone lines are very busy and the customer may need to try several times, please be patient
  • An appointment will give the customer one credit hold on their account until they can get in to be assessed

Where to call for an appointment

  • To schedule an appointment call toll free 1-855-286-7559, have a pen and paper ready to write down your confirmation number and any other important information you are given
  • Appointments will only be made through the Interactive Voice Response (IVR) telephone system only

Where to come for an appointment

Allen County
540 S. Central Ave.
Lima, Ohio 45804
Auglaize County
13093 Infirmary Rd
Wapakoneta, Ohio 45895
Mercer County
420 Brandon Ave.
Celina, Ohio 45822

When to come as a walk-in

  • WOCAP will no longer take only walk-ins during the first 14 days of the program
  • WOCAP will have scheduled appointments from the onset of the program and take 10 walk-ins daily
  • If service is completely off, less than 25% of bulk fuel in tank, new service or the customer is within 3 days of being disconnected
  • Walk-in Times-Ten customers sign in at 7:30 in the morning and are given appointments for that afternoon, and the others will receive an appointment for a later day

Required Documentation

  • The customer will not be served without all of the required documentation
  • Proof of Income for every household member 18-years of age or older
  • Social Security Cards for all household members
  • Most recent gas and electric bill
  • If use propane, fuel oil, coal or wood will need documentation of provider and delivery cost
  • If applying on behalf of another individual a notarized statement giving permission to apply for benefits is required
  • Applicants more than 15-minutes late will be rescheduled

When to re-verify your PIPP

  • PIPP Plus must be re-verified every 12-months
  • Failure to re-verify can result in the applicant being removed from the program
  • Failure can also result in the PIPP Plus defaulted amount being due

When there are income changes customer should contact WOCAP


PIPP Plus Customer Responsibilities

  • Re-verifying PIPP on time
  • Paying utility provider on time and in full each month
  • Making up any missed payments before anniversary date